Delivery Information

Our delicious cold-pressed juices and cleanses are delivered fresh directly to your home or office six days a week (Mon-Sat).

* It is not possible to specify an exact delivery time on STANDARD. You will receive a text from our carrier with a timeslot on the day of delivery. If you would like a guaranteed morning delivery or to receive same day delivery, please select MORNING or SAME DAY shipping options. 

**Please note if you select MORNING delivery and you are doing a Cleanse and Detox plan the charge is only for the first weeks delivery, if you would like to upgrade each week please email us on [email protected] 

Checkout Process

1. At the checkout, you will be asked to enter your delivery postcode.

2. Choose a delivery option that suits.

3. Select your delivery date from the calendar and checkout!

Please note: The date chosen on the calendar is the date for delivery. For customers purchasing a Cleanse and Detox Program, we recommend receiving your delivery the day before the intended start date of your cleanse. This will ensure that you are able to start at your desired time. 

When your order is successfully processed, you will be sent an email confirmation with the delivery date as well as tracking information.

We endeavour to provide delivery service to all the postcode/area but there may be some instances where we will inform you if there are any additional charges or timing limitations associated with your selected postcode.

Receipt of Delivery

All of our products are delivered fresh and chilled to the address stated at checkout and must be refrigerated upon arrival. Once the products are delivered, we cannot be held responsible for juices that are left to spoil.

It is recommended that the package is delivered to an address where it can be received and signed for; otherwise, your juices will be sent back to us if no one can sign for delivery and re-delivery will be done at the customer's expense.

You are responsible for inspecting your delivery when it is received. Any defects, although rare, must be reported within 3 hours of delivery to be considered for refund or replacement. 

Cancellations

Cancellation requests for orders placed must be submitted by contacting our customer service team right away. This means notifying us before the scheduled dispatch time in order to give us time to communicate the change with our warehouse team. Kindly note that we may not be able to guarantee the cancellation outside of this time window. 

Returns

At iNature, we are committed to delighting our customers with the best tasting and highest quality products. This doesn't happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience. 

That said, we recognize that sometimes mistakes may happen. If for any reason we deliver a service or product that has not met your expectations, we want to know and we will work with you to make it right. To do this, please provide our customer service team with a picture and description of the issue so we can fully look into the problem. 

Please be aware that due to hygiene regulations we   cannot offer a refund, replacement or exchange on items returned in non-saleable condition. Also note that you will be responsible for the cost of returning the item if it is not faulty.

Need some help deciding what to order? Give us a call on 07944 313131 or email: [email protected].